THE STITCH N PRINT STORE / CUSTOM APPAREL & PROMO
RETURNS & REPRINTS
POLICY
Every order we print, embroider, or press is made for you and only you. That changes how returns work — so here is exactly what we stand behind, and what we can’t take back.
EFFECTIVE JULY 15, 2026 · Applies to all custom-decorated orders
RETURN CARE LABEL — READ BEFORE YOU WASH
| ✓ | We fix our mistakes
Misprints, defects, and wrong-than-ordered items are reprinted or refunded — free. |
! | Custom is final sale
Personalized goods can’t be restocked, so no change-of-mind returns. |
| 7d | Report within 7 days
Inspect on delivery. Claims must reach us within 7 days of receipt. |
RMA | Get an RMA first
Nothing ships back without a Return Authorization number. |
01 WHY CUSTOM ORDERS ARE DIFFERENT
The Stitch N Print Store produces custom screen printing, embroidery, DTF, heat transfer, and sublimation on garments and promotional products. Once your name, logo, or artwork is decorated onto an item, it can’t be resold or returned to stock — it belongs to your project alone.
For that reason, all custom-decorated items are considered final sale. This isn’t a loophole to avoid standing behind our work — it’s the opposite. We back every order with our Satisfaction Guarantee and a free digital proof before we print. What we can’t do is accept returns for reasons outside our control, like a change of mind or a size you ordered that didn’t fit. Everything below explains where that line sits.
02 WHAT WE COVER / WHAT WE CAN’T
| ON US
WE’LL MAKE IT RIGHT Reprint, replace, or refund — no cost to you + The print or embroidery is defective, cracked, misaligned, or the wrong color. + We shipped a different item, size, or quantity than your approved order. + The decoration doesn’t match the digital proof you approved. + The blank garment arrived with a manufacturing flaw (holes, stains, bad seams). + Your order is materially short of the quantity invoiced. |
FINAL SALE
CAN’T BE RETURNED Outside our control — please choose carefully × Change of mind, buyer’s remorse, or “no longer needed.” × A size you selected that doesn’t fit — decorated apparel isn’t size-exchangeable. × Errors present in the artwork or proof you approved (typos, spelling, layout). × Color expectations for spot inks or garments beyond normal screen/dye variance. × Items showing wear, washing, or alteration after delivery. × Close-out, clearance, and rush-production orders, unless defective. |
| ABOUT SIZING
Because we can’t resize a decorated garment, we strongly recommend ordering a blank sample or using the size chart on each product page before you approve production. Our team is happy to send fit guidance on request. |
03 HOW TO FILE A CLAIM
01 Inspect on arrival Open and check your full order the day it lands. Compare it against your approved proof and packing slip.
02 Contact us within 7 days Email cs@snpstores.com or call 888·547·4767 within 7 calendar days of delivery. Tell us your order number, what’s wrong, and how many pieces are affected.
03 Send photos Include clear photos of the issue — the full item plus a close-up of the defect. This lets us resolve most claims without a physical return.
04 Receive your RMA If we need the items back, we’ll issue a Return Authorization (RMA) number and instructions. Write the RMA clearly on the outside of the parcel. Items sent without an RMA can’t be processed.
05 We resolve it Once approved, we reprint, replace, or refund per the options below — typically within 5–10 business days of verifying the claim.
04 HOW WE MAKE IT RIGHT
| OPTION A
Reprint We remake the affected pieces on the same product at no charge. |
OPTION B
Replacement A like-for-like swap when a blank garment was defective. |
OPTION C
Refund Back to your original payment method for verified errors on our part. |
OPTION D
Store Credit Applied to a future order when you’d prefer to keep working with us. |
| GOOD TO KNOW
Refunds are issued to the original payment method once the claim is verified. Depending on your bank or card issuer, it may take several business days to appear. Return shipping on approved defect claims is covered by us; we’ll provide a label with your RMA. |
05 CHANGES, CANCELLATIONS & BLANKS
Cancellations & changes. Orders can be changed or cancelled only before production begins. Once artwork is approved and your job enters printing or embroidery, materials and press time are committed and it can no longer be cancelled or refunded. Please review your proof carefully — it’s the last checkpoint before we produce.
Undecorated (blank) items. On the rare occasion you purchase blank, un-decorated goods, they may be returned within 14 days in original, unworn, unwashed condition with tags and packaging intact, once you’ve received an RMA. Blanks that have been decorated, worn, or washed are final sale.
Proof approval. Every custom order includes a free digital proof. Approving it confirms the spelling, artwork, colors, sizes, and quantities are correct. We print exactly what’s approved, so errors in an approved proof aren’t eligible for a free reprint.
06 START A RETURN
Something not right with your order? Reach out within 7 days and we’ll take care of it. Have your order number ready.
| EMAIL cs@snpstores.com
PHONE 888·547·4767 Mon–Fri, 10am–6pm EST RETURNS The Stitch N Print Store, 16-32 Cross Bay Blvd, Broad Channel, NY 11693 RMA required — write it on the outside of the parcel. |
© The Stitch N Print Store — Returns & Reprints Policy · Union Screen Printing & Embroidery, NYC
